Refund Policy

At Jillin Beauty Studio, we take pride in delivering high-quality beauty services and customer care. Due to the time, products, and personalized nature of our services, we maintain the following refund policy.

Service Refunds

All beauty services are non-refundable.

We do not offer refunds for:

  • Completed hair services

  • Lash services

  • Brow treatments

  • Makeup applications

  • Bridal services

Results may vary depending on hair type, skin type, aftercare, and client maintenance.

Service Adjustments

If you are unsatisfied with your service, please contact us within 48 hours of your appointment.

We may offer reasonable adjustments at our discretion to ensure client satisfaction.

Adjustments:

  • Must be scheduled within 7 days

  • Do not apply if aftercare instructions were not followed

Deposits

Deposits are non-refundable if:

  • The appointment is canceled late

  • The client does not show up

  • Policies are violated

Approved cancellations made within policy guidelines may qualify for deposit transfer toward a future appointment.

Product Sales

Retail products purchased through Jillin Beauty Studio may only be exchanged if:

  • The product is unopened

  • The product is defective

  • Exchange is requested within 7 days

Used products cannot be refunded or exchanged.

Gift Cards

Gift cards are:

  • Non-refundable

  • Non-transferable

  • Cannot be redeemed for cash

Frequently Asked Questions

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.